Defined the user experience and directed the visual design for the complete overhaul of the administrator side of Plateau's industry leading, enterprise Talent Management Suite.
Provided innovative task search methodology, consistent page and form layout, and spearheaded a user centered experience validated by user studies and market success.
Provided innovative task search methodology, consistent page and form layout, and spearheaded a user centered experience validated by user studies and market success.
UX problem:
The administrator user experience of Plateau’s enterprise HCM application suite was feature rich, dated, and application centered. These factors contributed to extensive training requirements for admin users. It was also a point of weakness in the salesroom, as the interface lacked intuitive navigation and emotional appeal
How did we solve it:
We listened to many expert admin users, as well as regular computer users about what they thought of the existing product. We determined that besides the visual design improvements, the system needed a simplified set of page types, with more personally relevant utility.
What if?
…There were only a couple different page types or application environments with which a user would interact with the data? What if the system knew what recent documents the user had looked at, and allowed them to bookmark or favorite key records that they access frequently? What if the system could understand more natural language search?
What did we do?
We simplified the interface to incorporate 3 basic screen types. We made all record types take on the same formatting and taxonomy. We added Bookmarking, History, and Favorites to the admin work-flow. We created a natural language search system that could find any type of record or location in the application with ease.
What were the results?
At Plateau we already had a top HCM enterprise suite, and the industry leading Learning Management System. But the Administrator side of the suite was our Achilles heal. The design and user experience transformation of the Administrator side of Plateau was received enthusiastically by users, and positively from the industry, influencing our being acquired by Successfactors shortly thereafter in a deal worth $300million.